Frequently asked questions

About this shop

Who operates this online store?

The online shop is operated by Jumonji Corporation, represented by photographer Bishin Jumonji.

Are the photographic works for sale original prints?

Yes, they are original prints hand-printed by Jumonji himself.

What format are they sold in?

Unless otherwise noted, works are generally unframed and book-matted.

About purchase method

“Your shopping cart is empty.” is displayed after clicking the “Add to cart” button.

You are unable to change your shopping cart because your browser is set to not accept cookies.
Please set your browser to accept cookies from https://gallery.jumonjibishin.com in your browser’s cookie settings.
Below is an example of how to do this in Google Chrome.

  1. Open “Preferences” and click “Privacy & Security”.
  2. Click “Settings” under Sites that can always use cookies.
  3. Paste “https://gallery.jumonjibishin.com”, click “Add” and you’re done.

You are unable to view the shopping cart because your browser is set to not accept cookies.
Please set your browser to accept cookies from https://gallery.jumonjibishin.com in your cookie settings.
Below is an example of how to do this in Google Chrome.

  1. Open “Preferences” and click “Privacy & Security”.
  2. Click “Settings” under Sites that can always use cookies.
  3. Paste “https://gallery.jumonjibishin.com”, click “Add” and you’re done.

Payment process

What payment methods can I choose?

Credit card payment are available.

What cards can be used for payment?

VISA, MasterCard, and American Express are accepted.

When I try to pay by card, I get the message “This card has been declined.”

In recent years, credit card companies and banks have been tightening their screening procedures for credit card payments. Please call your credit card company and inform them that the payment is legitimate and made by the cardholder himself/herself, or try to pay with a different card.

About the delivery

What are the shipping costs?

Shipping costs appear when you enter your address.

What is the delivery time for an order?

The delivery time in Japan is 4 to 6 weeks.

About Account and Login

Do I have to create an account?

No, you can shop without creating an account.

What are the benefits of creating an account?

Logging into your account saves you the trouble of entering your address and other information.

I don’t know how to create an account

An account is created when you select the option “Create account?” option during the payment process.
When you log in for the first time, go to the “Forgot Password” page, enter your email address, and click “Reset Password”.
You will receive an email with your password.

I don’t know how to log in

You can login from the link below.
My account

I don’t know my password

On the Lost your password? page, enter your e-mail address and click on “Reset Password”.
You will receive an email from us. Please follow the instructions to set your password.

Other

Please contact us via this form.